Customer Support Representative

We find you amazing employees that cost up to 80% less than US equivalents.

Schedule a Discovery Call

Hire Customer Support Representative for up to 72% less

‍Finding you "All-Star Talent" at a fraction of the cost of US counterparts.

$5,000/month

Average US Employment Cost (with Benefits)

Up to 72% Savings

$1,400/month

Average Philippine Employment Cost (with Benefits)

Up to 62% Savings

$1,900/month

Average LatAm Employment Cost (with Benefits)

Savings by hiring a Customer Support Representative in The Philippines or Latin America

62%

72%

$ 6,000

$ 5,000

$ 3,000

$ 2,500

Job Description

What is a Customer Support Rep?

A Customer Support Representative is a dedicated professional responsible for assisting customers with inquiries, resolving issues, and providing a positive experience across various communication channels. They play a vital role in ensuring customer satisfaction by delivering accurate information, addressing concerns promptly, and maintaining a friendly and professional demeanor.

Customer Support Representatives collaborate with internal teams to direct inquiries to the appropriate departments and utilize software tools like CRM systems and spreadsheets for data management. Their commitment to excellent communication and organizational skills helps build trust and lasting relationships with customers.

Job Duties

Actively listen to customer inquiries to determine the best solutions and respond effectively.
Keep customers informed about product prices, shipping times, delays, and other important details.
Engage with customers via phone, email, or chat, providing professional and friendly assistance.
Support team members and colleagues by assisting with administrative tasks as needed.
Direct customer questions about specific products or services to the correct department or specialist.
Utilize various software applications, including CRM, scheduling software, and spreadsheets, for data entry, editing, and report formatting.