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Client Support Specialist (Fin Tech)

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Hire Client Support Specialist for up to 75% less

‍Finding you "All-Star Talent" at a fraction of the cost of US counterparts.

$6,000/month
Average US Employment Cost (with Benefits)
Up to 75% Savings
$1,500/month
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Average Philippine Employment Cost (with Benefits)
Up to 68% Savings
$1,900/month
Average LatAm Employment Cost (with Benefits)

Savings by hiring a Client Support Specialist in The Philippines or Latin America

68%
75%
$ 6,000
$ 6,000
$ 3,000
$ 3,000

Job Description

What is a Client Support Specialist (Fin Tech)?

A Client Support Specialist is a customer-facing professional who provides assistance to clients by resolving inquiries, troubleshooting issues, and ensuring a seamless user experience. They serve as the first point of contact for customers, guiding them through products and services while maintaining strong relationships to build trust and loyalty. Client Support Specialists play a crucial role in upholding a company’s reputation by delivering prompt and effective solutions.

In the FinTech industry, Client Support Specialists address the unique challenges of digital financial products, such as payment gateways, mobile apps, and blockchain-based services. They leverage their knowledge of financial technology to educate clients, troubleshoot technical issues, and communicate updates, ensuring clients feel confident and empowered while navigating innovative financial solutions.

Job Duties
  • Respond to Client Inquiries: Provide timely and accurate support to clients via email, chat, and phone, addressing questions and concerns related to our financial products.
  • Troubleshoot Technical Issues: Diagnose and resolve client issues, collaborating with internal teams as needed to ensure effective solutions.
  • Educate Clients: Guide clients through product features, updates, and best practices to enhance their experience and maximize the use of our services.
  • Manage Client Accounts: Assist with account setup, onboarding, and maintenance to ensure smooth adoption of our products.
  • Monitor Client Feedback: Gather and report client feedback to help improve our products, services, and support processes.
  • Stay Updated on Industry Trends: Keep abreast of the latest FinTech developments to provide informed and relevant support to clients.
  • Collaborate Across Teams: Work closely with product, sales, and technical teams to address client needs and improve overall satisfaction.
  • Maintain Knowledge Base: Contribute to creating and updating FAQs, guides, and other resources for both clients and internal teams.