Live Chat Agent

We find you amazing employees that cost up to 80% less than US equivalents.

Schedule a Discovery Call

Hire Live Chat Agent for up to 69% less

‍Finding you "All-Star Talent" at a fraction of the cost of US counterparts.

$4,500/month

Average US Employment Cost (with Benefits)

Up to 69% Savings

$1,400/month

Average Philippine Employment Cost (with Benefits)

Up to 58% Savings

$1,900/month

Average LatAm Employment Cost (with Benefits)

Savings by hiring a Live Chat Agent in The Philippines or Latin America

58%

69%

$ 6,000

$ 4,500

$ 3,000

$ 2,250

Job Description

What is a Live Chat Agent?

A Live Chat Agent is a customer support professional who provides real-time assistance to customers through live chat platforms. They serve as the first point of contact for addressing customer inquiries, resolving issues, and delivering exceptional service.

Live Chat Agents are essential for fostering customer satisfaction, sharing valuable feedback with internal teams, and ensuring smooth communication between the company and its users. Their ability to multitask and problem-solve in fast-paced situations enhances the customer experience and strengthens brand loyalty.

Job Duties

Share customer feedback, feature requests, and potential workarounds with the development team.
Inform customers about new product features and updates, helping them get the most out of our offerings.
Provide timely and accurate responses to customer inquiries via live chat, ensuring a positive experience.
Identify customer needs and assist them in using specific product features effectively.
Analyze and report any product malfunctions, working closely with the team to ensure swift resolution.
Update internal databases with information about customer issues and valuable discussions for future reference.
Monitor social media for customer complaints and proactively engage to offer solutions.
Follow up with customers to ensure their technical issues are fully resolved and they are satisfied.