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Phone Support Agent

We find you amazing employees that cost up to 80% less than US equivalents.

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Hire Phone Support Agent for up to 63% less

‍Finding you "All-Star Talent" at a fraction of the cost of US counterparts.

$3,800/month
Average US Employment Cost (with Benefits)
Up to 63% Savings
$1,400/month
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Average Philippine Employment Cost (with Benefits)
Up to 50% Savings
$1,900/month
Average LatAm Employment Cost (with Benefits)

Savings by hiring a Phone Support Agent in The Philippines or Latin America

50%
63%
$ 6,000
$ 3,800
$ 3,000
$ 1,900

Job Description

What is a Phone Support Agent?

A Phone Support Agent is a frontline professional responsible for delivering exceptional customer service, managing inquiries, and resolving issues via telephone. They build strong customer relationships, provide tailored solutions, and contribute to sales growth through proactive engagement.

Phone Support Agents serve as the voice of the company, ensuring customers receive accurate and timely information. Their ability to handle high call volumes, address concerns, and offer personalized experiences enhances customer loyalty and satisfaction.

Job Duties
  • Build strong, sustainable relationships with customer accounts by fostering open and interactive communication.
  • Provide accurate, valid, and complete information by leveraging appropriate tools and methods.
  • Manage a high volume of incoming calls, addressing customer inquiries and providing exceptional service.
  • Generate and qualify sales leads through proactive customer engagement.
  • Assess customer needs and provide tailored solutions to enhance satisfaction and loyalty.
  • Adhere to communication procedures, guidelines, and policies to ensure consistency and compliance.
  • Go the extra mile to engage customers, ensuring a positive and personalized experience.
  • Meet and exceed team sales targets and call-handling quotas while maintaining a high level of service.
  • Handle customer complaints effectively, offering solutions and alternatives within established timeframes, and following up to ensure successful resolution.
  • Maintain detailed records of customer interactions, process accounts, and file necessary documents.