Account Executive

What is an Account Executive?

An Account Executive is a client-focused professional responsible for managing relationships, driving sales, and ensuring the successful delivery of services. They serve as the primary point of contact for clients, helping resolve issues, providing strategic advice, and ensuring satisfaction while pursuing opportunities to grow client accounts.
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In an agency setting, Account Executives play a pivotal role in fostering long-term partnerships, managing sales processes, and collaborating with internal teams to align on client needs and expectations. Their expertise in communication and negotiation ensures the agency’s reputation for excellence and contributes to its overall success.

Average Monthly Employment Cost (with Benefits)

Average Annual Employment Cost (with Benefits)

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Account Executive Job Description

We are seeking a talented Account Executive to join our team and build strong, lasting relationships with our clients. In this role, you will act as a trusted advisor and primary contact for clients, overseeing the full sales process and ensuring satisfaction at every touchpoint.

This position involves developing strategic business plans, pursuing new opportunities, and collaborating closely with internal teams to meet client needs. You will also analyze competitor strategies and provide tailored solutions to optimize client success. If you thrive in a fast-paced, client-centric environment and are passionate about achieving results, this opportunity is for you.

In this role, you will: 

• Act as the primary contact for client issues, ensuring swift and effective resolution by escalating when needed.
• Assist the sales team in identifying up-selling or cross-selling opportunities to drive additional business.
• Develop and implement comprehensive business plans to achieve sales goals and client quotas.
• Oversee the full sales lifecycle, from initial outreach to finalizing deals and onboarding clients.
• Identify and pursue new business opportunities, converting leads into long-term client relationships.
• Deliver compelling presentations on agency services and solutions, customized to client needs.
• Provide after-sales support to strengthen client loyalty and encourage repeat business.
• Maintain consistent communication with clients, anticipating their needs and offering proactive solutions.
• Negotiate contracts, document sales activities, and ensure accurate client records are maintained.
• Collaborate with internal teams, including sales, project managers, and leadership, to align on client expectations.
• Monitor compliance with contract terms and provide strategic advice to optimize client profitability and efficiency.
• Analyze competitor strategies to innovate and retain client relationships effectively.

Essential Skills & Qualifications:

• Proven success as an Account Executive or similar role in sales and client management within an agency setting.
• Client-focused mindset with strong problem-solving abilities.
• Strong understanding of market research, sales strategies, and negotiation techniques.
• Exceptional communication, presentation, and negotiation skills, with the ability to build lasting client relationships.
• Proficiency in MS Office; experience with CRM software (e.g., Salesforce) is a plus.
• Excellent organizational and time-management skills to handle multiple client accounts.
• Highly motivated, goal-oriented, and passionate about consistently exceeding targets.
• Team-oriented and able to collaborate effectively with various internal departments.
• Familiarity with key performance metrics, such as customer satisfaction and retention, to track success.

Preferred Qualifications:

• Background in customer service with experience in an agency setting.
• Knowledge of industry trends and best practices in client engagement.
• Experience optimizing client processes to enhance profitability and efficiency.